Shipping policy

Order Processing Time
All orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). Orders placed after 5:00 PM will be processed the next business day.

Shipping Rates
We provide Free Shipping for all orders.

Estimated Delivery Time
Most orders are delivered within 3–5 business days after shipment.

Order Tracking
A tracking number will be sent to your email once your order ships. You may track your package on our website or the carrier’s official site.

Address Changes & Cancellations
Unshipped orders may be modified or canceled within 24 hours via customer service. No changes or cancellations after shipment.

Lost or Damaged Packages
If your package shows delivered but not received, please contact the local post office first, then reach out to us within 3 days. For damaged or missing items, notify us within 48 hours with photos/videos for replacement or refund.

Contact Us
Email: info@grabnalu.com